Accessibility statement for North East Lincolnshire Council concessionary bus pass website

This accessibility statement applies to the North East Lincolnshire Council concessionary bus pass website.

This website is run by Smart Applications Management. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 200% without the text spilling off the screen
• navigate most of the website using a keyboard or speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• uploading a bus pass photo is a complex process and some buttons in this process do not have an accessible name
• on smaller viewports some text cannot be resized without loss of content or two dimensional scrolling
• on smaller viewports some content overlaps
• some information icons and dynamically generated images lack a text alternative
• some headings are not marked up as headings, and some heading levels are not in order

Feedback and contact information

If you find any problems not listed on this page or think we're not meeting accessibility requirements, email: accessibility@talktosam.co.uk

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email accessibility@talktosam.co.uk

We'll consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Smart Applications Management is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

• Some information icons, such as warning and status icons, do not have a text alternative. This fails WCAG 2.2 success criterion 1.1.1.
• Dynamically generated images of bus passes have only basic alt text. This fails WCAG 2.2 success criterion 1.1.1.
• Some headings are not marked up as headings. This fails WCAG 2.2 success criterion 1.3.1.
• Text included in dynamically generated images of bus passes has very low contrast. This fails WCAG 2.2 success criterion 1.4.3.
• On smaller viewports, text in certain containers including information panels and the photo upload section cannot be resized without loss of content. This fails WCAG 2.2 success criterion 1.4.4.
• Some text is included in dynamically generated images of bus passes that is not included in a plain text alternative. This fails WCAG 2.2 success criterion 1.4.5.
• Some content requires scrolling in two dimensions on smaller viewports, and the photo upload examples overlap. This fails WCAG 2.2 success criterion 1.4.10.
• The links to navigate between stages of the signup process on smaller viewports are below the minimum target size. This fails WCAG 2.2 success criterion 2.5.8.
• Some form fields do not communicate that they are in an invalid state to accessible technology, including upload fields. This fails WCAG 2.2 success criterion 3.3.1.
• Error suggestions are not made for some form fields, including upload fields. This fails WCAG 2.2 success criterion 3.3.3.
• Some user interface elements do not have an accessible name, including image rotation buttons. This fails WCAG 2.2 success criterion 4.1.2.

We are currently in the process of procuring and implementing a replacement to this website, which will allow us to resolve all identified WCAG failures. We plan to have this ready by March 2027.

What we're doing to improve accessibility

We are committed to improving accessibility, and the in-progress replacement to this website is being built to be as accessible as possible, and compliant with WCAG 2.2 to level AA.

Preparation of this accessibility statement

This statement was prepared on Friday 27 December 2024. It was last reviewed on Tuesday 7 January 2025.

This website was last tested on 7 December 2024 against the WCAG 2.2 AA standard.

Every page of this website, and each stage of the application process, were tested with both automated testing tools and manual testing.